Reference

markas338 link Legal terms for your account

markas338 link Legal terms set out how account access, wallet checks and policy requests work before you enter the lobby.

Account termsWallet checksLocal-law accessPolicy requests
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CONTACT ROUTES

Three Legal help paths for account questions

When a Legal question affects your account, we keep the next step close to the relevant record. Use the account route for access matters, the cashier route for payment evidence, or the policy route when you want a clause clarified or changed. Include your account details carefully so we can match the request without asking for unnecessary wallet credentials.

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Account help route

Ask about phone verification, account access or a local-law condition through account help. We can point you to the relevant Legal section without requesting your DANA, OVO, GoPay or QRIS passcode.

Cashier status route

For a Legal question about a deposit record, send the payment receipt and reference shown for QRIS, bank transfer or virtual account activity. We use those details to check status and explain the next step.

Policy change route

If a clause is unclear or your personal details need correction, contact us through the policy route. State the requested change and the account email or phone number linked to your markas338 link account.

DATA PRACTICES

How we handle Legal requests

Legal handling is easier to follow when each request has a defined record and purpose. We use account details for access checks, payment references for reconciliation and contact details for replies.

Data handling

We use the account information needed to verify access, answer a Legal request and connect a payment reference to the correct record. Your DANA, OVO, GoPay or QRIS security code should never be sent to us.

Cookie controls

Cookies can retain session settings and help the mobile browser return to the correct account step. You can review browser cookie controls before entering the lobby, though changing them may affect session continuity.

Account security

Phone verification is an account step before access, and we may ask for matching details when a Legal request concerns ownership. Keep your password private and do not share one-time access codes.

Record retention

We retain account, contact and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. A request can ask what record is held and why it remains.

Correction requests

You can ask us to correct inaccurate account details by naming the field and supplying the matching account contact. We may verify ownership before changing information connected with wallet or cashier records.

Policy contact

Send a Legal question through the account help or policy route, with a short description of the clause involved. We will use the contact details attached to your account for the reply.

Answers about Legal and account use

These Legal answers cover the searches we hear most often before account access. They explain local-law conditions, data requests, payment records and contact steps without replacing the rules that apply to your location.

Legal describes the terms for account access, data handling, cookies, payment records and policy requests. It also states that access depends on local law, so you must check whether use is permitted where you are.

Access is available only where local law permits. Your location matters even if you use an Indonesian wallet such as DANA, OVO, GoPay or QRIS, and phone verification may apply.

The Legal process lets us connect a payment receipt or reference to your account when status needs checking. Send the record through the cashier route, but never send a wallet password or security code.

You can request correction of inaccurate account or contact details. Tell us which field is wrong and use the linked email or phone number; we may verify ownership before changing payment-related records.

Cookies can retain your session settings and help the mobile browser return to the correct account step. You can adjust browser controls, although removing cookies may interrupt access or require another login.

We keep account, contact and payment records for the period needed to operate the account, resolve account questions and meet applicable Legal duties. You can ask what record is retained and its purpose.

Use the account help route for access or verification, the cashier route for DANA, QRIS, bank transfer or virtual account evidence, and the policy route for clause questions or data corrections.

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